Front Office Manager

Location: Sechelt or Cranbrook
Type: Full-Time

About Us:

Ocean Breeze Accounting Inc. is a dynamic public accounting firm based in Sechelt, BC. We pride ourselves on delivering high-quality financial services to our clients while fostering a collaborative and supportive work environment for our team members.

General Description:

We are seeking a skilled and personable Front Office Manager to oversee our reception and administrative operations while acting as a liaison between clients and staff. The ideal candidate will ensure our office runs smoothly and professionally, contributing to an exceptional client experience.

Key Responsibilities:

• Manage the reception area and general office duties, maintaining a welcoming environment for clients and staff.
• Answer phone calls, direct messages, and screen telemarketing inquiries.
• Greet clients and visitors warmly and assist with appointment scheduling.
• Provide support to staff for client communications and administrative tasks.
• Develop and maintain efficient reception and office procedures.
• Monitor and maintain office equipment and supplies.
• Manage mail distribution, document assembly, and transmittals.
• Provide bookkeeping and payroll services for clients, including preparing T-slips and summaries.
• Assist in scanning, assembling, and preparing tax documents for client signatures.
• Support social event planning and team organization.
• Proactively identify areas for workflow improvement.
• Maintain clear communication with staff regarding schedules and deadlines.

Qualifications and Experience:

• Bachelors degree, diploma, or certificate in office administration course or related field.
• Experience in a client-facing role with a focus on professional communication.

Knowledge and Skills:

• Strong computer proficiency, including:
  • Sage 50 and QuickBooks Online (bookkeeping)
  • Excel (spreadsheets)
  • Word (word processing)
  • iFirm (practice management software)
• Exceptional organizational, analytical, and problem-solving skills.
• Ability to compose professional letters and documents with high attention to detail.
• Strong interpersonal skills to project a warm and friendly firm reputation.
• Willingness to occasionally work beyond standard hours to meet deadlines or support clients.

What We Offer:

• Group Health Benefits.
• Paid time off.
• A collaborative and supportive team environment.
• Opportunities for professional growth and development.
• A chance to make a meaningful impact on client relationships and office operations.

We are an equal opportunity employer and welcome applications from all qualified individuals. If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.